CuriousMaths

Curious Maths Policies

Refund And Cancellation Policy

This policy explains how Pro trials, paid access, cancellations, failed payments, and refund reviews work.

Last updated: June 14, 2026

Plain English Summary

This summary is for quick understanding. The detailed sections below explain the full policy.

  • A 14-day Pro trial may be available so learners can evaluate Pro before paying.
  • Paid Pro access is generally non-refundable after activation, except in specific cases described below.
  • Refund requests may be reviewed for duplicate payment, failed activation, incorrect charge, or legal requirement.
  • For billing help, contact us with the account email and payment reference.
1

Free Trial

A 14-day Pro trial may be available once per account. The trial gives temporary Pro access and does not by itself create a payment. When the trial ends, Pro features may stop unless a paid plan is selected.

2

Paid Access

Paid Pro access starts after successful payment verification. The pricing page shows available plans, billing periods, and current prices before checkout. Access remains available for the paid period unless suspended for misuse or payment reversal.

3

Cancellation

You may contact us for help cancelling future renewal where renewal is enabled. Cancellation prevents future renewal where applicable, but it does not automatically refund a completed payment for an active paid period.

4

Refund Review

Payments are generally non-refundable once Pro access is activated. We may review refund requests for duplicate payment, failed or delayed activation, incorrect charge, unauthorized or disputed transaction, written exception, or where required by applicable law.

5

Failed Or Delayed Activation

If payment succeeds but Pro is not activated, contact us with the account email, payment date, plan selected, and payment reference. We will verify the payment and either activate access or review the case for correction.

6

How To Request Help

For refund, cancellation, payment, or activation issues, email admin@curiousmaths.com. Include the account email and payment reference if available.